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| GENERAL POLICY |
| Your
satisfaction is extremely important to us. We are always
happy to do what we can to insure you a pleasant shopping
experience and if there is a any problem that arises, we
invite you to contact us. Please allow 24 hours for us
to contact you back. |
EMAIL the following info to: support@oregonpatchworks.com
1. In The Subject Line:
HELP DESK-(the date
of order)-(the 4-digit ID number)
2. In the body of the email, list the following: |
| The details of your
order |
| Description of the
problem |
| Your contact
information, including phone number |
| Any other
information that will be helpful. |
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| IMMEDIATE DOWNLOAD OF ELECTRONIC DIGITIZED DESIGNS |
| Most of our embroidery
designs are available for immediate download. Right after
your order is finalized, you will receive an email confirmation from OregonPatchWorks, Inc. which will give you
a password at the very bottom to download your designs. |
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OPTIONAL CD
DELIVERY |
| Upon request and
payment for shipping and handling, a backup CD is
available, 15 sets per CD. Please allow 3-6 weeks
for delivery. |
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| TO INSURE DESIGN DELIVERY |
If you were unable to
download your order from the download link provided or do not
receive the confirmation immediately after your order, please
provide the following information and we will promptly
send your designs via email attachment. Please allow 24 hours
for processing.
Be sure your security settings allow email attachments and your
mailbox has enough available space to receive the large files.
EMAIL the following info to: support@oregonpatchworks.com
1. In the subject line, list the following :
PENDING ORDER-(the date
of order)-(the 4-digit ID number)
2. In the body of the email, list the following: |
| File numbers and names of the designs not
received |
| Your contact
information, including phone number |
| An alternate email address, if possible, in
case there is a server conflict |
| Any
other information that will be helpful. |
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SPECIAL
OFFERS, BONUSES OR DISCOUNTS |
| Each product
provider offers their own specials. You can
usually put your bonus choices in the shopping cart
right along with your purchase and it will ring up
the right price. If there are other instructions,
they will be listed right on the page, along with
the information about the special. If more
than one special is listed for one product, the one
that gives you the best price will be honored.
ONE special applies per product unless specifically
stated otherwise, regardless of whether more than
one special is listed. Exception: Bonus
Sampler Points are tallied on total order amount,
therefore, items purchased on special will also go
toward this total order. |
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| REFUND
POLICY-DIGITIZED FILES AND ELECTRONIC SOFTWARE |
| Due to the
electronic nature of our digitized designs and software,
refunds are not issued. However, replacements and
credits are gladly issued in the case of corrupt or
incorrect files. We will make sure you receive the
purchased goods or an equivalent value. Our aim is to
please you and provide you with excellent customer service. |
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| CREDIT POLICY-SHIPPED GOODS |
| If received shipped items
are damaged upon receipt,
reshipment will be implemented upon return of damaged goods. In case of dissatisfaction
of a received product that is not damaged, credit of equal value will be issued
with return of goods in original undamaged condition.
Postage is the responsibility of the purchaser. Software
purchases are final. |
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